FAQs


1. I'm new to the line, what products should I start with?

    Thank you for your interest in our natural skincare products. Agave Spa has product kits and several skincare lines with descriptions that will be helpful to target your skin concern.  If you still aren’t sure what product is right for you, email us at info@agavespa.com to help get you started on your holistic skincare regimen.

     

    2. It is a week before my (wedding, anniversary, vacation, etc.) and I want to have glowing, vibrant skin. Which products should I use and what other steps can I take?

      To look radiant for any occasion the best products to use are the AgaveSpa Eye Contour to freshen and brighten the eyes, as well as reducing the appearance of wrinkles around that sensitive area. The AgaveSpa Brightening Serum should then be applied, this serum’s powerful elixir brightens complexion and penetrates the deepest layers of your skin to effectively address skin concerns such as dehydration, dullness and wrinkles. The last step should be the AgaveSpa Brightening Cream to seal everything in and help combat dull skin, sun spots and other skin irregularities. This cream replenishes, moisturizes and restores the natural glow of your face. Using our products consistently will leave your skin glowing for any occasion.

       

      3. I'm pregnant. Can I use AgaveSpa products during my pregnancy?

        Agave Spa Skincare products are made with all natural ingredients that are safe for anyone to use, but you should always check first with your doctor before using any new product.

         

        4. What is the shelf life of an AgaveSpa Skincare product?

        All of the products have a shelf life of 12 months after they have been opened.

         

        5. When do I apply sunscreen, before or after my moisturizer?

          Apply your sunscreen after you have moisturized. If you put your sunscreen before then, the moisturizer will dilute it and the sunscreen will not work as well as it would otherwise.

           

          6. How can I best treat aging skin?

            Aging skin should be treated with a combination of products that reduce the appearance of wrinkles, expression lines, maintain moisture levels and tighten the skin. The perfect combination for this is the AgaveSpa Skincare Eye Contour,  Agave & Pearl Anti-age Serum, and  Agave & Pearl Anti-age Cream.

             

            7. How can I best treat burned skin?

              The best way to treat burned skin is to use the After Sun Balm. It’s hydrating properties will replenish your skin and prevent premature signs of aging after a fun day in the sun. Our nutrient-rich after sun balm, infused with Agave leaf extract replenishes moisture levels and leaves your skin feeling wonderfully soft, soothed and refreshed. A good body and face scrub is also a must to remove all the dead skin and make way for new skin. Remember to always keep the skin moisturized so that the new skin feels good and you can avoid embarrassing peeling.

               

              8. How can I best treat dark spots on my skin?

                Dark spots and dull skin should be treated with a combination of products that replenish, moisturize and restore the natural glow of your face. The perfect combination for this is the AgaveSpa Skincare Eye Contour,  AgaveSpa Brightening Serum, and  AgaveSpa Brightening Cream that is complimented with rice bran oil to naturally brighten your complexion.

                 

                9. Do all-natural skin care products work?

                  Yes, as a matter of fact the most beneficial products for our skin and health can be found in nature.

                   

                  10. What is holistic skincare?

                  Holistic is the concept of mind, body and soul coming together as one. AgaveSpa Skincare uses the Agave Phyto-Restore complex that contains polysaccharides which are responsible for the skin's natural ability to hydrate and retain water.  Agave, the tree of wonders, is critical for skin repair and renewal to satisfy the body. Its natural ingredient of nectar from the Agave’s sap has a fresh feel that's scent can transport you to a place of peace and tranquility completing the mind and soul.

                   

                  11. Is this line cruelty free?

                  Agave spa does not test on animals nor contains animal ingredients.

                   

                  12. For what skin types is AgaveSpa Skincare made for?

                  Agave Spa is dermatologically tested for all skin care types.

                   

                  13. What can I get with my points?

                  You can buy product with your points - Points can be redeemed for product in our store www.agavespa.com. Get your coupon code and use it during your checkout.

                  OR

                  Get a free massage - At any of our spa spa-partners locations. You will Receive a gift certificate from us to get a massage at one of our spa partners’ luxurious locations. Easy to do! Just email us the coupon code at info@agavespa.com with the location of your choice, so we can send you the gift certificate. The locations are listed in the FAQs.

                   

                  14. Spa Partners that work with our Rewards Program?

                  TBA

                   

                  14. Return Policy:

                  AgaveSpa wants you to be happy with every product you purchase from us. If you should need to return a product purchased through Agavespa.com, please follow the following steps below. E-mail our Customer Service info@agavespa.com to initiate the return and we will give you a return number to process the return.

                  Returned items can only be accepted within 20 days of the original shipment date. We accept returns on unopened items in their original condition and open items that have less than 30% of product used. 

                  AgaveSpa cannot accept returned items if more than 30 % of the product have been used. 

                  Please enclose a copy of your order or the order number along with the reason for the return. 

                  Shipping charges for the returned product(s) are the responsibility of the customer.

                  Shipping charges associated with the original order are not refunded in the case of a return. 

                  We recommend that your return or exchange is sent via USPS or insured Parcel Post for your protection and to insure prompt delivery.

                  AgaveSpa does not accept exchanges.

                  Your return will be processed promptly upon its arrival


                  15. Shipping & Handling:

                  Shipping Options & Charges
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                  AgaveSpa.com online orders will ship within 2 business days. We ship orders Monday - Friday, excluding federal holidays via FedEx and the United States Postal Service (USPS).
                  Below are the shipping options available for your order for our retail customers:

                  Shipping charges are based on order totals, excluding tax. Please select the option that best suits your delivery needs during "Checkout.”  The costs below are indicative rates – the exact rate at time of checkout will be shown.

                  Sales Tax: AgaveSpa is required by law to collect sales tax on orders shipped to Florida.

                  Standard: Most orders with Standard Service are delivered within 3-7 business days from the order's ship date.

                  We are currently able to ship orders to the United States, including Puerto Rico, Alaska, Hawaii and Canada

                  For orders shipped to Alaska & Hawaii and Puerto Rico via USPS standard shipping charges apply

                  For Canada orders: Canada shipping rates will vary. Please check the rate at checkout 


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